Terms and Conditions - Return Policy

Prices of all products are inclusive of IVA.

The Expense Contribution, valid for the whole of Italy, includes the costs of:

Order management
Packaging costs
Shipping fees Right of withdrawal

Right of withdrawal

Each customer can, following a purchase, exercise the right of withdrawal in the manner and time required by law

Methods and timing with which the consumer must express his wish to withdraw from the purchase:

Legislative Decree 185/99 provides that the communication must be sent by registered A.R. at the address “Punto Casa S.r.l. – Via Appia Nr. 285 – 72100 Brindisi “within a period not exceeding 14 days. working from the receipt of the goods. This communication may be sent in advance by e-mail to the following address: info@dacomaterassi.it, provided that it is confirmed by registered letter A.r. within 48 hours and must clearly indicate:

1. Written and signed declaration stating that you wish to exercise the right of withdrawal

2. Copy of the order

3. Name of the article and articles

4. The bank details on which to receive the bank transfer (ABI Code – CAB – Current Account). In the event that the buyer does not have his own bank details, he can provide those of a family member or acquaintance, authorizing Punto Casa S.r.l. to credit you the amount

5. The e-mail address and telephone number that Punto Casa S.r.l. must use to communicate the return status

Methods and time necessary for the return of the product following the exercise of the right of withdrawal:

The returned goods must be kept in their original packaging or properly repacked, and must be sent no later than 14 working days from the date of receipt of the goods by a trusted carrier to the following address: Punto Casa S.r.l. – Via Appia Nr. 285 – 72100 Brindisi

Methods and times for the reimbursement of the sums paid following the exercise of the right of withdrawal:

The reimbursement of the amounts paid will take place within 30 days of receipt of the notice of withdrawal (Article 5, paragraph 6, Legislative Decree No. 185 of 22/05/1999). The consumer has the right to withdraw without any penalty, after checking the integrity of the product. the only expenses charged to him are those related to the return of the product and not those of the first shipment incurred by the supplier. The refund will be made by bank transfer to the coordinates indicated in the registered letter of withdrawal, as indicated above.

As established by art. 5 paragraph 3 and art. 7 of the Legislative Decree 185/99 remains excluded from the exercise of the right of withdrawal the supply of goods made to measure or customized during the course of order.

WARNING! Products damaged or in packages not properly sealed will not be reimbursed and will be sent back to the sender, who will have to bear the shipping costs.

Replacement by mistake by the customer:

In the event that an error occurs during the purchase by the customer, it is possible to replace it within 15 days of receipt. The customer must provide to send the product back to then receive the replaced product at a later time. In the event that the customer can not find an express courier service to the service, the company will try to help the customer to support the cost of shipping the product through their contracts linked to the various express courier.

The costs will be as follows:

Double mattress € 75.00

Single open mattress € 35.00

Double mattress vacuum-packed euro 20.00

Single mattress vacuum euro 15.00 In this case, the customer must take care of the correct re-packaging of the product by means of nylon and a special box that he will be able to find or that may require at the cost of: Double box euro 15 Single box euro 10

ATTENTION damaged products or in packages not duly sealed will not be reimbursed and damage will not be charged to the courier but to the customer.

THE DISCOUNT CARDS do not enjoy the right of withdrawal or reimbursement.

Legal Warranty

The warranty is valid for ten years, in accordance with European legislation, starting from the date of delivery of the product. The bearing structure of the mattress, the fabrics, the padding and the seams are covered by this guarantee, if the relative defects compromise the functionality of the mattress. and padding and is not a defect.

A tolerance of ± 3% on the measurements, due to the assembly of elastic components, is to be considered normal and does not constitute a defect. The guarantee provided includes the free repair or replacement of the defective part or component or, only where this is impossible, the replacement of the product. In the cases covered by warranty, the customer must send a detailed description of the defect found with indication and dimensions of the mattress.

The mattress under warranty must be sent properly packaged to avoid further damage which will not be answered. After inspection of the mattress if the presence of defect covered by the guarantee is confirmed, the mattress will be repaired or replaced and shipped at its own expense. If the defect or defect is not covered by warranty, the cost of the replacement will be charged and the cost of transport for the return of the mattress.

Warning! Punto Casa Relax srl is not responsible for any defects in mattresses caused by improper orthopedic networks and negligence and negligence in use and maintenance or in circumstances that are not attributable to manufacturing defects.

Terms of payment

Payment can be made:

By PayPal (directly from the account or by credit card).
With credit card directly online.
By bank transfer, using the following parameters: TO: Punto Casa Relax SRL – IBAN IT54W0760115900000002359343
Cash on delivery, or paying directly to the courier upon delivery of the order, is only possible for orders with an amount up to Euro 800 at an additional cost of 6 Euro.

WARNING: in case of delivery on ALL ITALIAN ISLANDS with the exception of Sicily and Sardinia, it is NOT POSSIBLE to use cash on delivery. • by bank check only for amounts below 599 euros.

Delivery time

Pillows

The pillow is a determining factor for the quality of sleep. Proper support allows the head, neck and cervical vertebrae to completely relax, increasing the feeling of well-being that comes from restful sleep. The pillow is a complement to the basic bed for rest and should be chosen with extreme care. It must in fact support, horizontally, the head and the neck in the same position as when it is erected.

Beds

The search for excellence that knows how to act as the highest meeting point between craftsmanship, technology, innovation and design: this is the guiding principle of the entire production DACO MATERASSI, which aims to dress your nights in a unique way It is customized. Mattresses All the materials used to make our mattresses are Italian and are OECOTEX certified, which represents an international certificate. It attests to the total absence of carcinogenic and harmful substances for your health within the product.

Net for Beds

The nets and beds of Daco Materassi are made of sturdy and high quality material to guarantee reliability for 20 years!

Armchairs and sofas

Our products are guaranteed for 2 years and are CE, Rohs and Tuv certified. All lift chairs are equipped with Okin pistons (reliable and depending on the model it can support a maximum weight of 170 kg).